Privacy Policy

Overview

Audio Chat is a single-file audio and video transcription service. This policy explains what we collect, how we use it, and what happens to your uploaded media.

Information We Collect

We may collect:

• your basic account information from Google sign-in
• payment records related to credit purchases
• uploaded audio or video files submitted for transcription
• generated transcript text and job metadata
• analytics, device, and browser information used to improve the service

How We Use Your Information

We use this information to:

• authenticate your account
• process payments and credit balances
• store and retrieve uploaded files needed for transcription
• send files to the transcription provider so the job can run
• return transcript results inside your workspace
• monitor reliability, abuse, and product performance

Uploaded Media and Transcript Data

Uploaded files are stored in object storage so the transcription pipeline can access them. Transcript text and job metadata are stored in the application database so you can review completed jobs later.

If you upload a file, you confirm that you have the right to process that content.

Third-Party Services

Audio Chat relies on third-party services to operate, including:

• Google for sign-in
• payment processors such as Stripe or other enabled providers
• object storage such as Cloudflare R2
• transcription providers such as Replicate

These providers process only the data needed to perform their role in the workflow.

Retention

We retain account, payment, credit, and transcription records as long as needed to operate the service, maintain auditability, and support users. Uploaded files may remain in storage until they are manually or programmatically cleaned up.

Security

We use reasonable technical safeguards to protect stored data. No internet service is perfectly secure, so we cannot guarantee absolute security.

Analytics

We may use analytics tools to understand traffic, usage patterns, and product issues. These tools help us improve the service, not profile users beyond operating needs.

Your Choices

You may stop using the service at any time. If you need account-related help, contact the support email listed on the website.

Changes

We may update this policy from time to time. Material changes will be reflected by updating the date on this page.